We will be happy to consider a refund within the first 14 days of your original payment. No partial refunds will be granted for early termination, un-applied discount/coupon codes.

Please note that by using our services, you agreed to the terms & conditions including the the Refund Policy.

If you believe you are eligible for a refund based on these criteria, you may request a refund using the refund request form below. Requests sent via email or other means will not be considered.

Refund requests may take up to 10 business days to process. Refunds are not guaranteed. All refunds will be granted at the sole discretion of Big Fish Hostel S de RL de CV. Absolutely no refunds will be given after 30 days from the original purchase. Requests with incomplete or inaccurate information will be disregarded.

Your opinion is essential. I appreciate if you share your experience with me in a personal message!

Peter Marik
2tank Dive Hostel Cozumel